Customer care and support

How can we help you today?

Contact our support team about an application, payment record, account access, supporting documents, repayment or complaint.

✓ Application assistance ✓ Payment support ✓ Account assistance

Support availability

Monday to Saturday

8:00 AM–6:00 PM, East Africa Time

Call customer care

+254 141 586 321

Monday–Saturday, 8:00 AM–6:00 PM

Email support

support@jiraniloans.co.ke

General enquiries, applications, payments and account support.

Visit our office

Nairobi, Kenya

Office visits are available through a confirmed appointment.

Never send your password, M-Pesa PIN, full card details or one-time verification code through this form, email or social media.

Support request

Provide accurate contact information and describe the assistance you need. Fields marked as required must be completed.

Full name

Phone number

Enter a valid Kenyan phone number.

Email address

Support topic

Application or payment reference (optional)

Providing a valid reference can help us identify your record faster.

Message 0 / 1,500

Do not include passwords, M-Pesa PINs, card numbers or verification codes.

I confirm that the contact details supplied are correct and JiraniLoans may contact me regarding this support request.

Support requests are reviewed during working hours. Complex payment or document enquiries may require additional verification.

Before contacting support

Signed-in customers can view application status, payment records, uploaded documents, loan offers and notifications directly from their account.